Sweet tips

We want our clients to be as productive and efficient as possible. That's why, every month, we hand-deliver chocolates with an IT tip attached and leave one on every person's desk. We call these our "sweet tips." We hope this "sweet tip" archive helps you solve some of your quick IT issues. (Want the chocolate? Contact us and we'll hand deliver a sweet tip for every member of your team, too!)

PASSWORD BEST PRACTICES

Best practice #1:
Never share your password.
Best practice #2:
Passwords should be at least 8 characters long.

FOR LAPTOPS: CONNECT BY WIRED OR WIFI?

For laptops, use a wired network connection whenever possible instead of using Wifi.

RESTART YOUR COMPUTER DAILY

Many small issues with your computer (such as slow speed) can be fixed by a simple restart because it clears the computer's working memory (its RAM, or random access memory) and eliminates unimportant, temporary data.

HOW TO CREATE A SCREEN SHOT (MAC)

To screenshot the entire screen,
press Shift-Command-3.To select a specific area of the screen for your screenshot,
press Shift-Command-4,
then click and drag to select the area of the screen to capture.

With either method, the screenshot will be a .png file on your desktop.

PASSWORD BEST PRACTICES

TAP ME

Best practice #1:
Never share your password.
Best practice #2:
Passwords should be at least 8 characters long.

FOR LAPTOPS: CONNECT BY WIRED OR WIFI?

TAP ME

For laptops, use a wired network connection whenever possible instead of using Wifi.

RESTART YOUR COMPUTER DAILY

TAP ME

Many small issues with your computer (such as slow speed) can be fixed by a simple restart because it clears the computer's working memory (its RAM, or random access memory) and eliminates unimportant, temporary data. 

HOW TO CREATE A SCREEN SHOT (MAC)

TAP ME

To screenshot the entire screen,
press Shift-Command-3.

To select a specific area of the screen for your screenshot,
press Shift-Command-4,
then click and drag to select the area of the screen to capture.

With either method, the screenshot will be a .png file on your desktop.

DON'T FALL FOR PHISHING

Neither Birmingham, nor Microsoft, will ever send you an unsolicited email requiring you to go to a webpage and sign into your Microsoft account. All such emails are phishing attempts to steal your password.

HOW TO SET YOUR "OUT-OF-OFFICE" IN OUTLOOK

  1. Go to File -> Automatic Replies
  2. Select "Send automatic replies"
  3. Select a date range and set your message for people inside and outside your organization.

I CAN'T SEND OR RECEIVE EMAIL

If you can't send or receive email,
try this:

1. Ensure "work offline" is not selected under the
"send/receive" ribbon at the top
2. Restart Outlook. If that doesn't work, restart your computer.
3. If you can access your webmail, check if it works.

HOW TO CREATE A SCREEN SHOT (WINDOWS)

  1. Hold the "Windows" key.
  2. Press "PrtScr."
  3. Find your screenshot in Pictures/ Screenshots.

DON'T FALL FOR PHISHING

TAP ME

Neither Birmingham, nor Microsoft, will ever send you an unsolicited email requiring you to go to a webpage and sign into your Microsoft account. All such emails are phishing attempts to steal your password.

HOW TO SET YOUR "OUT-OF-OFFICE" IN OUTLOOK

TAP ME

  1. Go to File -> Automatic Replies
  2. Select "Send automatic replies"
  3. Select a date range and set your message for people inside and outside your organization.

I CAN'T SEND OR RECEIVE EMAIL

TAP ME

If you can't send or receive email,
try this:

1. Ensure "work offline" is not selected under the
"send/receive" ribbon at the top
2. Restart Outlook. If that doesn't work, restart your computer.
3. If you can access your webmail, check if it works.

HOW TO CREATE A SCREEN SHOT (WINDOWS)

TAP ME

  1. Hold the "Windows" key.
  2. Press "PrtScr."
  3. Find your screenshot in Pictures/Screenshots.

So you want the chocolate, too?

We can hand deliver a sweet tip every month to your team. Just ask.