A truly great IT provider is measured, not by what they do, but how they do it.

The complexity of your world warrants a Chief Information Officer, but it doesn't make sense to make that kind of investment unless you're a large corporation. The good news is you can get the kind of strategic, business-minded, results-oriented IT support that a CIO would provide from Birmingham.

Here's how.

Business Alignment “How can we get you measurable results?”

WHAT

A strategic business conversation to discuss your needs and our recommendations, with the goal of setting direction for the next 3 to 6 months.

WHEN

Two to four times a year.

WHY

Strategic IT insight prepares your organization to manage the future from the perspective of both your business goals and technology changes. We make sure your technology aligns with your business needs, that you get the most from your technology investments, and there are no unplanned expenses.

WHO

Our principal consultant and the person at your organization responsible for strategic and capital planning.

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Technical Alignment “How are your systems functioning?”

WHAT

A systems analysis where we score the performance of your systems compared with industry best practices, using a comprehensive standardized checklist.

WHEN

Regularly scheduled monthly or bimonthly onsite visits to your facility.

WHY

In the words of Peter Drucker, “If you can’t measure it, you can’t improve it.” We establish a benchmark, then identify potential challenges and opportunities for improvement. We deal with challenges before they become problems, implement improvements, measure the results, then the technical alignment review cycle starts again.

WHO

Our Technical Alignment Coordinator, along with the person in your organization who is responsible for your day-to-day technology function.

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Ongoing Training “How can we help your people be more
productive?”

WHAT

Customized education and coaching on any tech topic that’s of value to your staff, including lunch and learns, tips and online training.

WHEN

Monthly tips. Quarterly group face-to-face learning. On-demand online training.

WHY

Proactively addressing the “people side” of technology means fewer requests for support, which means your staff is more productive and efficient.

WHO

Our team, your Human Resources group and the employees at your organization who could benefit most, from a single team to your entire staff.

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Central Services “How can we help you sleep at night?”

WHAT

Carefully selected applications and industry tools such as email hosting, backups, anti-virus, monitoring, systems documentation, mobile device management and cloud file sharing.

WHEN

Real-time automated monitoring, supported by weekly and monthly human verification and updates and improvements as needed.

WHY

We use best-in-class applications and industry tools and won’t hesitate to change them if we find better ones (after we’ve tested it on ourselves, of course). We include the management of these in our pricing model (not just licensing). 

WHO

Our team.

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Professional Services “How can we improve your systems to add business value?”

WHAT

Specific, deadline-driven IT projects, including change management and training.

WHEN

As-needed.

WHY

Projects are understood within your larger business context as carefully considered and planned strategic IT investments to maximize their value and minimize resistance to the changes.

WHO

Our professional services lead, working closely with the person at your organization who is in charge of the project.

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Help Desk “How can we help you right now?”

WHAT

On-demand problem solving for individual team members which is tracked to measure our performance and often forms the basis of training recommendations for your organization.

WHEN

As-needed during regular business hours. (After-hours support is also available.)

WHY

Fast response times get your people back to work as fast as possible. Data analysis allows us to identify common issues that we can address through proactive measures.

WHO

Our in-house help desk team and your staff.

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